Returns & Exchanges
At William Henry, we stand behind the craftsmanship of our functional jewelry and luxury accessories. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original William Henry presentation box and outer packaging to ensure the craftsmanship is protected during transit.
Attach the Shipping Label
Print the prepaid insured shipping label provided via email and affix it to your package, ensuring any previous delivery markings are covered.
Drop Off and Track
Leave your package at any authorized carrier location; once our artisans inspect the returned piece, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing